Terms
Plain-English terms
These terms explain how One Day Receptionist works during launch. They are written in plain English and are not claimed to be solicitor-drafted terms.
Service overview
One Day Receptionist provides temporary AI receptionist and call handling support for short periods such as busy days, events, staff absence and holidays.
Customer responsibility
You are responsible for checking your setup details, call wording, handover contact and business instructions before activation.
Call forwarding and temporary numbers
You control when calls are forwarded to the temporary number. Temporary numbers may be reassigned after use and should not be treated as permanent business numbers unless agreed separately.
Usage and charges
The day cover price gives access to a 24-hour activation. Usage charges may apply depending on calls, messages and provider costs.
Referral offer
Referral rewards are manually reviewed during launch. The referred business must be new to One Day Receptionist. Self-referrals, duplicate accounts or abuse may be rejected.
Availability and third-party providers
The service depends on third-party providers including telecoms, SMS, email, payment and AI services. Availability can be affected by those providers.
No emergency use
Do not use this service for emergency, medical emergency, life-critical or urgent regulated services.
Refunds and cancellations
If you activate the service and calls can be answered, the 24-hour cover period starts from activation. Refunds are reviewed case by case where a technical issue prevents use.
Acceptable use
You must not use the service for unlawful, abusive, misleading, harassing or fraudulent calls or instructions.
Data and retention
Stored setup may be retained for 12 months unless deleted earlier. Call summaries and account data are handled to provide and support the service.
Changes to the service
Launch pricing, features, providers and availability may change as the service develops.
Contact
Questions about these terms can be sent to hello@onedayreceptionist.com.